LUXE COSMETIC CLINIC
Privacy Policy
At Luxe Cosmetic Clinic, your privacy is our priority. We are committed to protecting your personal information and ensuring it is handled in accordance with the Australian Privacy Principles and relevant laws.
Information We Collect
We may collect personal details such as:
• Name and contact details
• Date of birth
• Medical history and treatment records
• Payment details This information is collected when you make a booking, attend a consultation, or receive a treatment. How We Use Your Information
We use your information to:
• Provide safe and effective treatments
• Maintain accurate medical records
• Communicate about appointments, follow-up care, and promotions (opt-out available anytime) Sharing Your Information We will not share your information without your consent, unless required by law or necessary for your treatment (e.g. sharing relevant details with licensed professionals).
How We Protect Your Information
We use advanced security measures to prevent unauthorised access, alteration, or loss of your data. Only authorised staff bound by confidentiality agreements may access your information.
Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes in this policy. After that, it will be securely destroyed.
Your Rights
You may request access to, correction of, or deletion of your information by emailing info@luxe-group.com.au. Deleting certain details may affect our ability to provide some services.
Cookies & Analytics
Our website may use cookies to enhance browsing experience. Cookies do not collect personal details and can be disabled in browser settings. We may also use anonymous analytics data to improve services.
Children’s Privacy
Our services are intended for clients aged 16+. For clients under 16, treatment will only proceed with signed consent from a parent or legal guardian.
Policy Updates
This Privacy Policy may be updated at any time to comply with Australian law. The latest version will always be available on our website.
Refund Policy
We aim to provide exceptional service and results. In line with Australian Consumer Law, we do not offer refunds for change of mind, finding a cheaper service elsewhere, or deciding not to proceed.
Consultation Fees
• Payable at booking or on arrival.
• Non-refundable but may be credited towards a treatment if used within 4 weeks.
Appointment Deposits
• Required for all bookings.
• Non-refundable if cancelled, rescheduled with less than 24 hours’ notice, or for no-shows.
• May be transferred to a future booking with at least 24 hours’ notice.
Service Fees (Completed Services)
• Once a treatment or service has been completed, fees are non-refundable, unless required by law (e.g. if the service was faulty or not provided with due care and skill).
• Applies to all in-clinic treatments, cosmetic procedures, and consultations.
Treatment Packages
• Paid in full at purchase.
• Non-refundable and non-transferable.
• Unused treatments may be credited towards other services of equal or lesser value at our discretion (no cash refunds).
• Valid for 12 months unless otherwise stated.
Prepaid Credit / Top-Ups
• Non-refundable and non-transferable.
• Redeemable for any available treatment at time of redemption.
• Valid for 3 years under Australian Consumer Law.
Product Purchases
• Due to hygiene laws, opened or used products cannot be returned or refunded.
• Faulty or damaged products may be replaced, exchanged, or refunded in line with Australian Consumer Law.
• Proof of purchase required.
Gift Vouchers
• Non-refundable, non-redeemable for cash.
• Valid for 3 years unless otherwise stated.
Refund Processing Time
• Approved refunds (as required by law) will be processed within 10 business days to the original payment method.
Site T&Cs
General Use of Website
• Website content is for general information only and does not replace medical advice.
• By using our website or booking services, you agree to these terms and policies.
• You may not copy, reproduce, or distribute any content without written permission.
Medical Disclaimer
• Treatment outcomes vary per individual.
• All treatments require consultation and may need medical clearance.
Eligibility for Treatments
• Services are only provided if deemed safe and suitable.
• We may refuse treatment for medical or safety reasons (e.g. pregnancy, active infections, contraindications).
• Clients must provide accurate medical history.
Pricing & Payments
• Prices are subject to change without notice.
• Payment is required before or at treatment time.
• We accept EFTPOS, and major credit cards.
Appointments & Cancellations
• Appointments confirmed upon receipt of deposit.
• Cancellations/rescheduling require at least 24 hours’ notice.
• Late arrivals may reduce treatment time but full fees apply.
Liability Limitation
• We are not liable for losses caused by reliance on website content.
• We are not liable for events beyond our control (e.g. power outages, equipment failure).
• Dissatisfaction with results is not grounds for refund if treatment was performed with due care and skill.
Intellectual Property
• All text, images, and videos are owned by Luxe Cosmetic Clinic.
• Unauthorised use is prohibited.
Policy Amendments
• We may update these terms anytime.
• All changes will comply with Australian Consumer Law and be published on our website.
Code of Conduct
At Luxe Cosmetic Clinic, we are committed to providing a safe, respectful, and professional environment for clients and staff.
Respect for Staff & Clients
• Clients must treat staff and other clients with courtesy and respect.
• Abusive, threatening, or inappropriate behaviour will not be tolerated.
Treatment Etiquette
• Arrive on time.
• Late arrivals may shorten treatment time but full fees apply.
• Phones must be silenced during treatments.
Honest Medical Disclosure
• Provide accurate and complete medical history.
• Withholding relevant information may result in refusal of treatment.
Hygiene & Safety Compliance
• Follow all pre- and post-treatment care instructions.
• No eating, drinking, or smoking in treatment areas.
Zero Tolerance Policy
• We reserve the right to refuse service or end treatment immediately if a client is aggressive, under the influence of alcohol or drugs, or breaches this code.
Contact Us if you need any further clarifications | info@luxe-group.com.au